Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with Valdexia. If you are not happy with your purchase for any reason, you may request a full refund within 30 days of your initial purchase date. No questions asked.

How to Request a Refund

To request a refund, contact us at [email protected] with your account email address and order number. We will process your refund within 5-10 business days.

After 30 Days

After the 30-day refund window, subscriptions are non-refundable. However, you may cancel your subscription at any time and it will remain active until the end of your current billing period. You will not be charged again after cancellation.

Subscription Renewal

Subscriptions renew automatically each year. We send a renewal reminder email 14 days before your renewal date. If you do not wish to renew, cancel before the renewal date to avoid being charged. Renewal charges are eligible for refund within 7 days if the renewal was unintentional.

Lapsed subscriptions

Your licence is perpetual: if an Valdexia Current subscription lapses, the software keeps running and keeps recording on the generation you are entitled to, and security and bug-fix updates for that generation remain free. What stops is access to newer generations, remote access through our relays, and the support response target. No partial refunds are issued for an unused part of a subscription term.

License Revocation

Upon refund, the licence in question will be revoked. Where a refund covers only a separately licensed module (plate recognition, face recognition or Investigate), that module is disabled and the rest of the licence is unaffected. Where it covers the channel licence itself, the installation will no longer have a valid licence; your recordings and configuration remain on your own hardware and are not touched.

Professional and Enterprise

Professional and Enterprise tier refunds are handled on a case-by-case basis. Please contact us at [email protected] to discuss your situation.

Contact

For refund requests or billing questions:

AD Infratech (Pty) Ltd
Email: [email protected]
South Africa