Terms of Service

Last updated: 25 June 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the Valdexia software and related services ("Service") provided by AD Infratech (Pty) Ltd ("Company", "we", "us"), a company registered in the Republic of South Africa. By purchasing, installing, or using the Service, you agree to be bound by these Terms.

2. License

We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with the tier you have purchased or registered for. The license is bound to a single installation unless your tier includes multi-server support.

  • Demo licence: Up to 10 cameras for 7 days, or the camera count and period stated on the licence we issue you. Time-limited and for evaluation only.
  • Professional and Enterprise tiers: The number of channels stated in your licence, and the separately licensed analytics channels (plate recognition, face recognition) stated with them. Optional AI capabilities are disabled by default — each is enabled at your discretion, per camera. All processing runs on your own hardware; no video leaves your premises.
  • Legacy tiers: Licences issued under tiers no longer offered remain valid on the terms they were sold, including any modules included at the time of issue.

3. Account Registration

When you register for the Service, you must provide accurate and complete information. You are responsible for maintaining the security of your account credentials and license key. If you use the optional Valdexia Cloud portal for remote access, you are responsible for safeguarding your cloud account, and we strongly recommend enabling two-factor authentication. You must notify us immediately of any unauthorized access to your account.

4. Payment and Subscriptions

Paid tiers are billed annually. Payment is processed through our authorized payment partner. By subscribing, you authorize recurring charges at the then-current rate. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

Prices are quoted in US Dollars (USD) unless otherwise specified. We reserve the right to change pricing with 30 days' written notice.

5. Acceptable Use

You may not:

  • Reverse engineer, decompile, or disassemble the software
  • Redistribute, sublicense, rent, or lease the software
  • Remove or modify proprietary notices or labels
  • Use the software to develop a competing product
  • Circumvent license restrictions or camera limits
  • Abuse, overload, or attempt to gain unauthorized access to the Valdexia Cloud relay infrastructure
  • Use a demo or evaluation licence in production, or for any purpose other than evaluation

6. Telemetry

The software collects anonymous usage telemetry including camera count, feature usage, uptime, hardware information, and software version. This data is used to improve the product and validate license compliance. No video data, personal information, or camera footage is transmitted.

7. Support

Support availability depends on your licence and on whether you hold a current Valdexia Current subscription. Without a subscription you may submit tickets through the portal and we will answer on a best-effort basis, with no response target. Valdexia Current includes business-hours support with a stated response target. Premium 24/7, which requires a current Valdexia Current subscription and cannot run past its expiry, adds round-the-clock cover with a one-hour response on critical faults. Security and bug-fix updates for the generation you own are provided to all licence holders regardless of subscription.

8. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

We may suspend or terminate your license if you breach these Terms. Upon termination, you must cease using the software and destroy all copies. Sections regarding liability, warranty disclaimers, and governing law survive termination.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the software. Continued use after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.

13. Contact

For questions about these Terms, contact us at [email protected].

AD Infratech (Pty) Ltd
South Africa